Major Outage Definition | Law Insider (2023)

Major Outage

is defined as no DIRECTV service being available within at least 5 Inhabitable Units or at all Inhabitable Units in the Operator-Acquired Property such that all DIRECTV receivers either in the 5 Inhabitable Units or at the Operator-Acquired Property are searching for satellite. If a Major Outage is reported (this can be reported either by the Operator-Acquired Property representative or deemed reported if 5 or more individual subscriber service calls are received by DIRECTV from a single Operator-Acquired Property within 60 minutes) during the business hours of 8:00 am – 6:30 pm (local time), Operator will log the Major Outage report and the local Operator office will contact the Operator-Acquired Property representative (or individual reporters) within two (2) hours of the Major Outage report to schedule an on-site visit or other repair procedure, and the Major Outage shall be resolved within 24 hours of the Major Outage being reported, including Sundays and holidays. If a Major Outage is reported outside the business hours of 8 a.m. – 6:30 p.m. (local time), Operator will log the outage report and the local Operator office will contact the Operator-Acquired Property representative (or individual reporters) the following morning by 9 am (local time) to schedule an on-site visit or other repair procedure, and the Major Outage shall be resolved within 24 hours of the Major Outage being reported, including Sundays and holidays.

FAQs

Major Outage Definition | Law Insider? ›

Major Outage means any Power Outage that lasts for at least ten (10) consecutive minutes and/or any Temperature Irregularity, in each case causing inoperability of Customer's Equipment.

What is minor outage? ›

Minor Outage – any apparent abnormal operation of the service that impacts user access to State network.

What is the meaning of outage in banking? ›

Loss of electrical power long enough to interrupt a firm's essential business, data processing system, support services, and/or other activities that may result in loss of income or associated liabilities.

What is an outage in software? ›

An outage is any disruption in the ability of the database solution to serve user applications. Outages can be classified in two groups: unplanned outages and planned outages.

What is the meaning of outage in construction? ›

An outage is a period of time when the electricity supply to a building or area is interrupted, for example because of damage to the cables.

What is major outages? ›

More Definitions of Major Outage

Major Outage means any Power Outage that lasts for at least ten (10) consecutive minutes and/or any Temperature Irregularity, in each case causing inoperability of Customer's Equipment.

What is an outage NIST? ›

A period when a service or an application is not available or when equipment is not operational. Source(s): NIST SP 1800-16B.

What is outage in cyber security? ›

Definition(s): An unplanned event that causes the general system or major application to be inoperable for an unacceptable length of time (e.g., minor or extended power outage, extended unavailable network, or equipment or facility damage or destruction).

How do you explain outage to customers? ›

11 outage communication best practices
  1. Acknowledge the issue. ...
  2. Empathize with impacted customers. ...
  3. Clearly communicate the scope of the outage. ...
  4. Focus on customer impact. ...
  5. Give alternatives where possible. ...
  6. Don't lay blame; take responsibility. ...
  7. But do give important context. ...
  8. Write to your audience's technical level.
Apr 4, 2023

What does outage duration mean? ›

Outage duration . (reported in minutes) means the one minute or greater period from the initiation of an interruption to a customer until service has been restored to that customer.

What is the difference between incident and outage? ›

Basically, Outage means getting a downtime so to understand this you can consider that in a particular incident for its solution we want a downtime so you can create an outage for that particular incident and mention the start and end time so to mention the interruptions.

What is the difference between downtime and outage? ›

Downtime occurs when a system can't complete its primary function. It can be broken up into two types: IT outages and brownouts. IT brownouts occur when a system is slowed or partially available. This might mean customers can access your site, but pages load slowly or dynamic features like "add to cart" don't function.

What does any outage mean? ›

: a failure or interruption in use or functioning. : a period of interruption especially of electric current.

What is another word for outages? ›

On this page you'll find 11 synonyms, antonyms, and words related to outage, such as: blackout, brownout, disruption, interruption, dimout, and disconnection.

What is a massive power outage? ›

A blackout is the total loss of power to a wider area and of long duration. It is the most severe form of power outage that can occur. Blackouts which result from or result in power stations tripping are particularly difficult to recover from quickly.

How long do major outages last? ›

Utility workers can fix a minor incident, such as a fallen power line, in around 2-3 hours. But when the cause of a blackout is severe weather or a natural disaster, you can expect to be out for several days and even months in some extreme cases.

What is total outage? ›

Let's do it! Total Outage Hours means the total number of Monthly Scheduled Hours during which the Logical Partition was unavailable for your use.

What is maximum accountable outage? ›

1. Maximum Acceptable Outage or MAO is the time frame during which recovery must become effective before an outage compromises the ability of an Organization to achieve its business objectives and/or survival.

What is outage analysis? ›

The objective of SOA is to reduce the frequency and duration of outages while improving Mean Time To Repair (MTTR). The result of SOA is clear exposure of the risk of future outages, as well as recommendations for improvement. SOA is a powerful technique that requires no major investment in tools or training.

How does NIST define a system? ›

NIST SP 800-60 Vol. 1 Rev. 1. Definition(s): Any organized assembly of resources and procedures united and regulated by interaction or interdependence to accomplish a set of specific functions.

How do you solve outages? ›

The solution is often simple: Restart your equipment by unplugging it, waiting 10 seconds or so, plugging it back in and allowing it to reboot. More often than not, this will resolve your outage.

How do you handle a network outage? ›

Alert end users of network outage. Notify the help desk of an outage so they can respond to user concerns appropriately. Check the power supply to make sure your network still has a healthy dose of power. Contact your service providers to ensure the network outage isn't originating on their end.

What is product outage? ›

More Definitions of Product Outage

Product Outage means any period of time during which the Product is unable to send or receive data.

What is unplanned outage? ›

More Definitions of Unplanned Outage

Unplanned Outage means the condition, other than during any period of Planned Outage or Force Majeure Outage, in which due to unanticipated failure the RSS Unit is unavailable or available at an hourly average capacity level that is less than 400 megawatts.

What does unplanned outage mean? ›

An unplanned outage is an outage that happens during scheduled working hours and can be due to human error, application/software failures, hardware failures, or utility failures and takes down the application environment. The high availability solution can switch the production environment to a backup. Site disasters.

What is a high impact incident or business outage called? ›

A major incident is a high-impact, urgent issue that usually affects the whole organization or a major part of it. A major incident almost always results in an organization's services becoming unavailable, which causes the organization's business to take a hit and ultimately affects its financial standing.

What are the three types of downtime? ›

Common categories of downtime include excessive tool changeover, excessive job changeover, lack of operator, and unplanned machine maintenance.

What are the two types of downtime? ›

Downtime falls into two categories: planned and unplanned. Planned downtime is notable because it offers advanced warning and gives users a chance to prepare. Planned downtime is usually done for upgrades or maintenance to the network infrastructure.

What does outage mean in maintenance? ›

An outage is a temporary loss of service of a Configuration Item. It can be the result of planned maintenance or operational failure.

What is the difference between outage and blackout? ›

when an entire city or an entire region does not have electricity. That's why it's a blackout, because if you go outside and look around, it's black because there are no lights on anywhere. However, a power outage is generally used when maybe a neighborhood or a particular house loses electricity.

What happens during a network outage? ›

A network outage is the loss of network resources, including routers, switches, and transport facilities, because of the following: Complete or partial failure of hardware and software components. Power outages.

What is the term for a power outage? ›

A power outage is also known as power failure, power blackout or simply as blackout.

What do you call a quick power outage? ›

Temporary power outages, called rolling blackouts, are a tool grid operators/regulators use to manage power grids when supply and demand fall out of balance.

What is a sentence for outages? ›

A windstorm in Washington is causing power outages throughout the region. High energy resolution reduces energy loss due to power outage. Some peak loads continue to grow, potentially overloading these transformers and inevitably leading to outages.

What causes momentary outages? ›

Momentary Outages

Short circuits happen when something, such as a tree limb, comes into contact with power lines or when the lines touch each other. When a short circuit occurs, a safety device called a breaker automatically deenergizes the circuit and interrupts the flow of power.

What causes short Internet outages? ›

First, and most likely, is problems with your equipment. Restarting your modem/router should resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

What is an intermittent power outage? ›

Intermittent electricity is electrical energy that is not continuously available due to external factors that cannot be controlled, produced by electricity generating sources that vary in their conditions on a fairly short time scale.

What causes 10 second power outages? ›

Short circuits happen when something comes in contact with power lines, such as an animal or tree, or when power lines come in contact with each other. When this happens, a "breaker" automatically de-energizes the circuit and causes an interruption to your service.

What causes the most outages in the US? ›

Power outages are most likely to occur during storms, especially violent weather events that involve high winds, scorching temperatures, or freezing rain. Certain outages, such as rolling blackouts and brownouts, happen when there's not enough power to run the grid.

Why does internet go out for a few seconds? ›

If you're too far from your router, your internet may cut in and out as Wi-Fi signals struggle to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Pay attention to your device's Wi-Fi signal meter to see where your Wi-Fi signal gets weak and disconnects.

Why does my internet drop every few minutes? ›

Your Wi-Fi connection could be cutting in and out, or dropping entirely due to a weak signal, distance from the router, interference from other devices, or outdated firmware. You can try moving closer to the router, reducing interference, updating firmware, or getting a Wi-Fi extender.

What causes intermittent internet? ›

Intermittent Internet connections can be caused by a variety of factors, including problems with the internet service provider (ISP), issues with the modem or router, wireless interference, outdated network drivers, or malware and viruses on the device.

What is chronic outage? ›

Chronic Outage means if the Services experience an outage on three (3) or more consecutive occasions within three (3) months.

Is downtime the same as outage? ›

Downtime occurs when a system can't complete its primary function. It can be broken up into two types: IT outages and brownouts. IT brownouts occur when a system is slowed or partially available. This might mean customers can access your site, but pages load slowly or dynamic features like "add to cart" don't function.

What is outage duration? ›

Outage duration . (reported in minutes) means the one minute or greater period from the initiation of an interruption to a customer until service has been restored to that customer.

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